Working time management is a focus area in the finely-balanced field of modern economics. Time related changes in demand, varying qualifications, changing frameworks – the list of requirements is long and complicated. One of the main tasks here is achieving optimal personnel cover. In practice, this is a continuous and cyclical process, a process of ongoing optimisation. A suitable software tool for ensuring that this cycle remains productive, and that solutions for the task at hand are simpler and more effective, is timeintelligence® solutions from ximes. With this newly developed tool, you can answer your most complex questions, and create a new basis for the constantly repeating process of working time management in your business – to the advantage of all parties involved.
[TIS] is an ANALYSIS and FORECASTING-TOOL
With [TIS], company-specific analysis and forecasting tools can be easily assembled using the internet. What can and should be assembled depends on company-specific circumstances.
In a retail company the first question that came up was whether sales increased or decreased in the course of a month and whether the sales curve of a month had an influence on turnover. ximes thus developed a visualisation, which allowed a comparison of the turnover by showing the developments in each month over time.
Another interesting question: What is the correlation between staffing levels and real turnover? This interplay of staffing level and turnover, staffing level and performance, staffing level and overtime is interesting for a variety of different cases. Are there any correlations – and if yes, which ones?
The concrete design of an analyis is different for each company but it must take the specific circumstances into account and must produce a good overview. One possible visualisation could present the sales in different weeks at specific times of day and on each day of the week in the form of a map. An extremely interesting perspective which makes peaks perfectly visible.
In cooperation with the company interflex, ximes developed a comprehensive, highly adaptable forecasting and campaignplanning tool for call centres which helps with a variety of definitions and aspects in the planning phase. Similar solutions can be implemented for a variety of sectors, e.g. the retail business. As explained above, the optimisation potentials or target workforce requirements must be calculated specifically for each company and project. A task for which [TIS] – an extremely flexible and powerful analysis and forecasting tool – fits like a glove.